The purpose of the Pension Administrator is to: Provide administration service to customers
Maintenance of up to data filing and records for department, checking the integrity of customer data
Processing of a wide range of routine and non-routine documentation within defined procedures
Resolves customer enquiries based on competent working knowledge of the customer requirements
Drafting of non-standard correspondence in response to customer enquiries
Inputs customer details and accesses customer information
Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
Provision of technical guidance to other team members
Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
Provide on-the-job coaching to department colleagues
Carry out projects and ad-hoc activities as determined by Team Leader
Qualifications Essential
GCSE (or equivalent) Maths and English Grade C
Qualifications Preferred
Customer Service NVQ
Skills and Knowledge
Good written and communication skills
Ability to develop working relationships
Ability to work to work within laid down processes and procedures
Basic financial awareness
Awareness of scheme rules, industry regulations, and current pensions legislation
Sound knowledge of office procedures
Microsoft PC packages
Experience
Previous experience in a financial/pensions environment
Experience of dealing with external clients
Working to KPIs
Due to the high number of applicants for this position we will only contact you if your application is successful. Thank you for your interest.
